Good communication skills are what separate the good from the best. The free flow of relevant information is central to every successful conversation. The key to successful communication skills is being open and honest in expressing opinions, feelings and theories, and willingly sharing views even when the ideas in question are controversial or unpopular.
The consequences of either avoiding or messing up one’s conversations can be quite severe, as every aspect of people’s lives can be affected, from the personal (relationships with loved ones, friends and co-members of interest groups, our health) to the professional (careers and the communities people belong). Learning how to face crucial conversations and how to handle them well is also learning how to influence just about every aspect of people’s lives.
People who have mastered good communications skills are able to help teams and organizations improve:
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